Privacy policy

Last updated: [NEEDS: date]

The short version

We collect what we need to run your account and prepare your case documents - nothing more.
We never sell your information.
With your consent, AI processes your answers and documents to prepare drafts.
Your uploaded files are encrypted and kept in private storage.
Cases with no activity for 24 months are deleted, after we email you a warning.
You can export your data or delete your account at any time.

Who we are

GoSelfRep (goselfrep.ca) is operated by [NEEDS: legal name], an Ontario business. This policy explains how we handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the privacy principles that apply in Ontario.

Effective date: [NEEDS: date]

What we collect

Account details: your name, email address and password (stored only in scrambled, hashed form).
Your case answers: what you tell us about your case, such as names and addresses of the people involved, amounts, dates and what happened.
Documents you upload: for example, photos of a claim you received, invoices, receipts or messages you use as evidence.
Payment records: the plan you bought, the amount, the date and PayPal's transaction number. We never see or store your full card number.
Messages to us: what you send through our contact form, and your email address so we can reply.
Technical information: basic records such as IP address, browser type and the pages you use, which help us keep the site secure and working.

Case answers and documents may include information about other people. Please only share what you need for your case.

Why we use it

To create and secure your account.
To show where you are in your case, build your roadmap and estimate your deadlines.
To prepare your draft documents and court-ready PDF.
To send account emails, deadline reminders and payment receipts.
To answer your questions and fix problems.
To keep the site safe, prevent fraud and meet our legal obligations.

We do not sell your information, and we do not use your case details for advertising.

AI and your drafts

Some features use artificial intelligence (AI) - for example, drafting your Schedule A or reading a claim you uploaded. Before we use AI on your answers or documents, we ask for your consent. If you agree, we send only what is needed to the AI service to prepare your draft, and we return the result to your account.

AI drafts can contain mistakes. You review and decide what goes into every document.

AI services we use, where they process information, and how long they keep it: [NEEDS: AI provider details]

You can withdraw your consent at any time. Some drafting features will not work without it.

We share personal information only with:

Service providers who help us run GoSelfRep (hosting, email, AI drafting, payments), under agreements that require them to protect it and use it only for us.
PayPal, to process your payment.
Authorities, if the law requires it.

We never send your documents or details to a lawyer, paralegal or anyone else on your behalf. If you choose to contact a paralegal, that is between you and them.

How we protect it

Uploaded documents are encrypted at rest.
Files are kept in private storage. They are opened only for you, through your signed-in session, never through a public link.
Connections to the site are encrypted.
Only people who need access to run or support the service can reach your information.

Where your information is stored: [NEEDS: data hosting location]

No system is perfectly secure. If a breach creates a real risk of significant harm, we will tell you and the Privacy Commissioner of Canada as the law requires.

How long we keep it

Your account stays until you delete it.
A case you have not opened or changed for 24 months is deleted, along with its answers and uploaded files. We email you a warning at 21 months and a last reminder at 23 months. Each email names the case and the day it will be deleted. To keep a case, just open it: that starts the 24 months again. You can also download your data first.
Payment records are kept as long as tax and accounting laws require.
When you delete your account, we delete your cases, answers and uploaded files, and your sign-in details, right away. We keep only what the law requires us to keep, and anonymous usage counts that no longer name you.
Court documents you have already filed are with the court. Deleting your account does not change them.

Your choices and rights

Export my data: sign in, open your account page and choose "Download my data". You get one ZIP file with a readable copy of your account, cases, drafts and answers, and the files you uploaded.
Delete my account: on the same page, choose "Delete my account", then confirm with your email address (and your password, if you have one). It cannot be undone.
See and correct: you can view and edit your answers at any time, or ask us what we hold about you.
Withdraw consent: for AI processing or reminder emails, at any time.

If you are not satisfied with our answer to a privacy concern, you can contact the Office of the Privacy Commissioner of Canada.

Cookies

We use cookies that are needed to keep you signed in and to protect the site and your account. These cookies are required for the service to work.

Analytics or other cookies, if any: [NEEDS: cookie list]

Payments

Payments are processed by PayPal. When you pay, PayPal handles your PayPal login or card details under its own privacy policy. We receive confirmation of the payment, not your card number. Court filing fees are paid to the court, never to us.

Age

GoSelfRep is meant for adults. You must be 18 or older to create an account.

Changes to this policy

If we change this policy, we will update the date at the top. If a change affects how we use information you already gave us, we will tell you by email before it takes effect.

Privacy questions

For privacy questions or requests, contact our privacy officer at [NEEDS: privacy contact email]. You can also use our contact form.